Frequently Asked Questions

To ensure we can provide the highest level of "Radical Advocacy" without the restrictions or delays often found in traditional insurance models, CareSage Concierge is a direct-pay (cash-only) service. This allows us to focus 100% of our energy on your clinical needs and personalized roadmap rather than insurance paperwork and corporate oversight.  

We believe in earning your trust every single month. Our concierge membership is month-to-month only, with no long-term contracts. This provides you with the flexibility to scale your care up or down as your family’s needs evolve. 

Yes! We are committed to supporting families staying together at home. When two clients in the same household enroll in our concierge services, we offer a 10% discount on the combined membership or service fees. 

CareSage Concierge is a professional advocacy and clinical management service available during our standard business hours of Monday-Friday 8am-5pm. 

We believe that high-stakes medical advocacy requires a sharp, focused, and refreshed mind. By maintaining a healthy work-life balance outside of these hours, I ensure that during the workday, I am performing at my absolute peak—providing you with the "Sage" wisdom and fierce advocacy you deserve.

Note on Emergencies: We are a clinical partner, not an emergency response service. While our goal is to keep you out of the hospital, we understand this isn't always possible. In the event of an immediate medical crisis, please dial 911. Our concierge team will follow up during business hours to manage the clinical "after-care," coordinate with your physicians, and navigate the transition of care.

Not at this time. CareSage Concierge focuses primarily on expert advocacy, clinical navigation, and care management. However, we do offer Select Clinical Services for our clients. Specific medical tasks—such as injections, IV fluids and medications, lab draws, and PICC line maintenance —can be performed by your principal concierge nurse. To initiate these services, we require an addendum to the service agreement, and a signed order faxed directly from the client’s healthcare provider.

Yes. We utilize Practice Better, a secure, HIPAA-compliant client portal designed to streamline your care experience.

By centralizing your health journey in one professional platform, we provide several key benefits to our clients and their families:

• Secure Communication: Direct, encrypted messaging with your concierge nurse ensures your private health information stays protected.
• Centralized Care Roadmap: Access your personalized assessment, medication reconciliation, and care strategy 24/7 from any device.
• Seamless Coordination: Easily share documents, lab results, and physician orders in one place, acting as the "single source of truth" for your health quarterback.
• Family Transparency: With your permission, designated family members can be granted access to updates, ensuring everyone is on the same page regarding your care plan.
• Effortless Scheduling & Billing: Book your consultations, manage your month-to-month membership, and handle payments all within a single, user-friendly interface.

 Yes. The Intake Assessment is the mandatory first step for every individual seeking care with CareSage Concierge. To provide the safe, accurate, and high-quality care that defines our practice, we must first establish you as a patient within our system. We do not perform "one-off" clinical tasks without a full understanding of your medical history, current health status, and medication profile.